This document will walk you through a step by step process to restoring files from your Acronis backups.


  1.  Open a web browser and go to https://eu-cloud.acronis.com/login 
  2. Login with your admin login credentials (provided by us)
  3. Select Backups in the main window
  4. Select the storage location you wish to restore from (Either Cloud or Local) - in the example there is no local backup
  5. Select the backup you wish to restore from - in the example there is only one backup job to restore from. Then select "Show Backups"
  6. Select the backup set you wish to restore from and the press Recover Files/ Folders
  7. If your backup is Encrypted (it should be!) You will be prompted for the encryption password which we can provide for you. Enter the password
  8. Browse to the file/ Folder location that you wish to restore and click the check box to the left of it.
  9. Restoring the files (Download method is recommended)
    1. Select "Recover" to restore the file to it's original location, over-writing and existing files.
    2. Select "Download" to download the files locally onto your computer. - This way you can check the file on your computer then you can manually put it back on the Server